Terms of Service

Effective Date: May 7, 2026  |  Last Updated: May 7, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "User," or "you") and Apache Pizza ("we," "us," or "our") governing your access to and use of the website located at apachs-pizza.com (the "Website") and all related services, including online food ordering, delivery, and collection services (collectively, the "Services").

By accessing our Website, placing an order, creating an account, or otherwise interacting with our Services in any manner, you confirm that:

• You have read, understood, and agree to be bound by these Terms;
• You are at least 18 years of age or have the consent of a parent or legal guardian;
• You have the legal capacity to enter into a binding contract under the laws of Ireland;
• You will comply with all applicable local, national, and European Union laws and regulations when using our Services.

If you are using our Website or Services on behalf of an organisation or business entity, you represent and warrant that you have authority to bind that entity to these Terms.

2. About Apache Pizza

Apache Pizza is a food service business operating in Ireland, providing customers with freshly prepared pizza and related food and beverage products for delivery and collection. Our contact details are as follows:

Apache Pizza is subject to Irish law and the regulations of the Republic of Ireland. Our business operations comply with the requirements of the Companies Act 2014 (Ireland), the Consumer Rights Act 2022 (Ireland), and all applicable food safety and consumer protection legislation.

3. Description of Services

Apache Pizza provides the following services through its Website and associated platforms:

3.1 Online Food Ordering

Our Website enables customers to browse our menu, customise their food orders, and place orders for delivery to a specified address or for collection from one of our store locations. Our menu offerings may vary by location and are subject to change without notice.

3.2 Delivery Services

We offer food delivery services within designated delivery zones. Delivery availability, estimated delivery times, and applicable delivery charges are displayed at the time of ordering. Delivery times are estimates only and may be affected by factors beyond our control, including but not limited to traffic conditions, weather, and high order volumes. Apache Pizza shall not be liable for delays caused by circumstances outside our reasonable control.

3.3 Collection Services

Customers may choose to collect their orders from participating Apache Pizza store locations. Collection times are estimates and may vary depending on order volume and kitchen capacity at the time of ordering.

3.4 Account Registration

Customers may register for an account on our Website to facilitate faster ordering, access order history, and avail of promotional offers. Account registration is optional but may be required to access certain features or promotions.

3.5 Promotional Offers and Loyalty Programmes

From time to time, Apache Pizza may offer promotional discounts, vouchers, loyalty rewards, or special offers. Such promotions are subject to their own individual terms and conditions, which will be communicated at the time the promotion is made available.

4. User Obligations and Prohibited Activities

4.1 User Obligations

As a user of our Website and Services, you agree to:

• Provide accurate, current, and complete information when registering an account or placing an order;
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorised use of your account;
• Ensure that delivery addresses provided are accurate and complete;
• Ensure that someone aged 18 or over is available to receive deliveries where age-restricted products may have been ordered;
• Comply with all applicable Irish laws, EU regulations, and these Terms when using our Services;
• Use the Website and Services only for lawful purposes and in a manner that does not infringe the rights of any third party.

4.2 Prohibited Activities

You must not, under any circumstances:

• Use our Website or Services for any fraudulent, unlawful, or abusive purpose;
• Impersonate any person or entity, or misrepresent your identity or affiliation with any person or entity;
• Attempt to gain unauthorised access to our systems, servers, databases, or networks;
• Use automated tools, bots, scrapers, or any other means to access or collect data from our Website without our express written permission;
• Interfere with or disrupt the integrity or performance of our Website, servers, or networks;
• Transmit any viruses, malware, or other harmful computer code through our Website;
• Post, upload, or transmit any content that is unlawful, defamatory, offensive, obscene, or otherwise objectionable;
• Attempt to reverse engineer, decompile, or disassemble any software or technology used in connection with our Website or Services;
• Use our Website or Services in a manner that could damage, disable, overburden, or impair our systems;
• Engage in any conduct that could constitute a criminal offence under Irish law or European Union law;
• Resell, redistribute, or commercially exploit our Services without our express written authorisation.

Apache Pizza reserves the right to suspend or terminate your access to our Website and Services if we reasonably believe you have engaged in any prohibited activity as described above. We may also report any such activity to the relevant Irish authorities, including An Garda Síochána, where required.

5. Ordering and Payment Terms

5.1 Placing an Order

When you place an order through our Website, you are making an offer to purchase the selected items. A binding contract between you and Apache Pizza is formed only when we send you an order confirmation. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to situations where:

• An item is unavailable or out of stock;
• We are unable to process your payment;
• Your delivery address falls outside our delivery zone;
• We have reason to believe the order has been placed fraudulently;
• An error in pricing or product information has occurred on our Website.

5.2 Pricing

All prices displayed on our Website are in Euro (€) and include Value Added Tax (VAT) at the applicable Irish rate. Prices are subject to change without prior notice. Delivery charges, if applicable, will be displayed separately at checkout before you confirm your order. We make every effort to ensure that prices on our Website are accurate; however, in the event of a pricing error, we reserve the right to cancel the affected order and notify you accordingly.

5.3 Payment Methods

We accept payment by the methods displayed on our Website at the time of ordering, which may include credit cards, debit cards, and other electronic payment methods. All payments are processed securely through our payment processing partners. Apache Pizza does not store your full card details on our servers. By providing payment information, you confirm that you are authorised to use the payment method provided.

5.4 Refunds and Cancellations

In accordance with the Consumer Rights Act 2022 (Ireland) and EU Directive 2011/83/EU on consumer rights, please note that the 14-day cooling-off period that typically applies to distance selling contracts does not apply to food products, as these are perishable goods. However, if your order is incorrect, of unsatisfactory quality, or has not been delivered as promised, you are entitled to a remedy under Irish consumer law.

If you wish to cancel an order, you must do so before the order has been prepared or dispatched. Once food preparation has commenced, cancellation may not be possible. Please contact us immediately at [email protected] if you wish to cancel or raise a concern about your order. Refunds, where applicable, will be processed to the original payment method within a reasonable timeframe.

5.5 Promotional Codes and Vouchers

Promotional codes and vouchers are subject to their specific terms and conditions. They may have expiry dates, minimum order values, or other restrictions. Only one promotional code may be used per order unless otherwise stated. Promotional codes cannot be exchanged for cash and have no monetary value outside of the specified promotion.

6. Intellectual Property Rights

All content on the apachs-pizza.com Website, including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, and software, is the property of Apache Pizza or its content suppliers and is protected by Irish and European intellectual property laws, including the Copyright and Related Rights Act 2000 (Ireland) and applicable EU directives.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use our Website solely for the purpose of browsing our menu and placing orders for personal, non-commercial use. This licence does not permit you to:

• Reproduce, duplicate, copy, sell, or exploit any portion of our Website or its content for commercial purposes;
• Modify, adapt, translate, or create derivative works based on our Website content;
• Remove or alter any copyright, trademark, or other proprietary notices from our content;
• Use our trademarks, trade names, logos, or branding without our prior written consent.

The Apache Pizza name, logo, and all related marks are trademarks of Apache Pizza. Any unauthorised use of these marks is strictly prohibited and may constitute an infringement of our intellectual property rights. Apache Pizza will actively enforce its intellectual property rights to the fullest extent permitted by Irish and EU law.

7. Allergen Information and Food Safety

Apache Pizza takes food safety and allergen information very seriously. In accordance with EU Regulation No. 1169/2011 on the provision of food information to consumers, we provide allergen information for our menu items on our Website. However, our food is prepared in kitchens where allergens are present, and we cannot guarantee that our products are free from cross-contamination.

If you have a food allergy, intolerance, or dietary requirement, you must:

• Carefully review the allergen information provided on our Website before placing your order;
• Contact us directly at [email protected] to discuss your specific requirements before ordering;
• Understand that while we take reasonable precautions, we cannot guarantee that our products are entirely free from any specific allergen.

Apache Pizza accepts no liability for adverse reactions caused by undisclosed allergies or failure to review allergen information provided on our Website.

8. Limitation of Liability

To the fullest extent permitted by applicable Irish and EU law, Apache Pizza, its directors, employees, agents, suppliers, and affiliates shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our Website or Services;
• Any loss of profits, revenue, data, goodwill, or business opportunities, whether direct or indirect;
• Any errors, inaccuracies, or omissions in our Website content or menu information;
• Any delays or failures in delivery caused by circumstances beyond our reasonable control, including acts of God, severe weather conditions, industrial action, or infrastructure failures;
• Any loss or damage arising from unauthorised access to or use of your account credentials;
• Any third-party content, websites, or services linked to or from our Website;
• Any technical failures, interruptions, or errors affecting the availability or functionality of our Website.

Where liability cannot be excluded by law, including under the Sale of Goods and Supply of Services Act 1980 (Ireland) and the Consumer Rights Act 2022 (Ireland), our total aggregate liability to you shall not exceed the total value of the order giving rise to the claim. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under Irish or EU law.

9. Disclaimers

Our Website and Services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, to the fullest extent permitted by applicable law. Apache Pizza expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Warranties that our Website will be uninterrupted, timely, secure, or error-free;
• Warranties that the results obtained from the use of our Website will be accurate or reliable;
• Warranties regarding the quality, accuracy, or completeness of any information on our Website.

We do not warrant that our Website is free from viruses, malware, or other harmful components. You are responsible for implementing appropriate technical and organisational measures to protect your device and data. Apache Pizza reserves the right to modify, suspend, or discontinue any aspect of our Website or Services at any time without notice.

10. Indemnification

You agree to defend, indemnify, and hold harmless Apache Pizza, its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable legal fees) arising out of or relating to:

• Your breach of these Terms of Service;
• Your use of our Website or Services in a manner not authorised by these Terms;
• Your violation of any applicable Irish or EU law or regulation;
• Your infringement of any intellectual property, privacy, or other rights of any third party;
• Any content or information you submit, post, or transmit through our Website;
• Any fraudulent, negligent, or unlawful conduct on your part in connection with our Services.

Apache Pizza reserves the right to assume the exclusive defence and control of any matter subject to indemnification by you, at your expense. You agree to cooperate with our defence of such claims. This indemnification obligation shall survive the termination of these Terms and your use of our Services.

11. Privacy and Data Protection

Apache Pizza is committed to protecting your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the Data Protection Acts 1988–2018, and all other applicable Irish and European data protection legislation. Our collection, use, and processing of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference and available on our Website.

By using our Website and Services, you consent to the processing of your personal data as described in our Privacy Policy. The supervisory authority for data protection in Ireland is the Data Protection Commission (DPC), which can be contacted at:

12. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or platforms. These links are provided for your convenience and informational purposes only. Apache Pizza does not endorse, control, or assume any responsibility for the content, privacy practices, or terms of any third-party website or service. Your use of any third-party website or service is at your own risk and is subject to the terms and conditions of that third party. We encourage you to review the terms and privacy policies of any third-party services you access through our Website.

13. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of the Republic of Ireland. The parties irrevocably submit to the exclusive jurisdiction of the Irish courts, including the District Court, Circuit Court, or High Court of Ireland, as appropriate, to resolve any dispute or claim arising from or in connection with these Terms or your use of our Website and Services.

Notwithstanding the foregoing, if you are a consumer resident in another EU member state, you may also have the right to bring proceedings in the courts of your country of residence in accordance with applicable EU consumer protection law, including EU Regulation No. 1215/2012 on jurisdiction and the recognition and enforcement of judgments.

14. Dispute Resolution

14.1 Informal Resolution

We encourage customers to contact us in the first instance to resolve any dispute, complaint, or concern informally. Please reach out to our customer service team at [email protected] with a detailed description of your complaint. We will endeavour to respond to all complaints within 5 business days and to resolve issues amicably and promptly.

14.2 Alternative Dispute Resolution

If we are unable to resolve your complaint informally, you may have the right to use alternative dispute resolution (ADR) services. In accordance with EU Regulation No. 524/2013 on Online Dispute Resolution (ODR) for consumer disputes, you may access the European Commission's Online Dispute Resolution platform at:

https://ec.europa.eu/consumers/odr

You may also contact the Competition and Consumer Protection Commission (CCPC) in Ireland for guidance on consumer rights and available dispute resolution mechanisms.

14.3 Legal Proceedings

If a dispute cannot be resolved through informal negotiation or ADR, either party may initiate legal proceedings in accordance with Section 13 (Governing Law and Jurisdiction) above. Nothing in this dispute resolution clause shall prevent Apache Pizza from seeking emergency injunctive or other equitable relief from an Irish court where necessary to protect its legitimate interests.

15. Term and Termination

15.1 Duration

These Terms of Service shall remain in full force and effect for as long as you access or use our Website or Services, unless otherwise terminated in accordance with this section.

15.2 Termination by You

You may stop using our Services at any time. If you have a registered account, you may request the deletion of your account by contacting us at [email protected]. Please note that account deletion requests will be processed in accordance with our Privacy Policy and applicable data retention obligations under Irish and EU law.

15.3 Termination by Apache Pizza

Apache Pizza reserves the right to suspend, restrict, or terminate your access to our Website and Services at any time, with or without notice, if we reasonably determine that:

• You have breached any provision of these Terms;
• You have engaged in any fraudulent, abusive, or unlawful conduct;
• Continued provision of Services to you would expose Apache Pizza to legal liability or reputational harm;
• We are required to do so by law or court order.

15.4 Effect of Termination

Upon termination of your access to our Services, all rights and licences granted to you under these Terms shall immediately cease. Sections of these Terms that by their nature should survive termination, including but not limited to intellectual property rights, limitation of liability, indemnification, and governing law provisions, shall survive the termination of these Terms.

16. Changes to These Terms

Apache Pizza reserves the right to modify, update, or replace these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will notify you by:

• Posting the updated Terms on our Website with a revised effective date;
• Sending an email notification to registered account holders where we have your email address;
• Displaying a prominent notice on our Website.

Your continued use of our Website or Services after any changes to these Terms shall constitute your acceptance of the updated Terms. If you do not agree to the updated Terms, you must cease using our Website and Services immediately. We encourage you to review these Terms periodically to stay informed of any updates.

17. Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction under Irish or EU law, such provision shall be deemed severed from the remaining Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect. Where a provision is found to be invalid, the parties agree that the court shall endeavour to give effect to the parties' intentions as reflected in the original provision to the greatest extent possible.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies or notices published on our Website, constitute the entire agreement between you and Apache Pizza with respect to your use of our Website and Services. These Terms supersede all prior agreements, understandings, representations, and warranties, whether oral or written, relating to the subject matter hereof. No waiver by Apache Pizza of any breach or default of these Terms shall be deemed a waiver of any subsequent breach or default.

19. Force Majeure

Apache Pizza shall not be liable for any failure or delay in the performance of our obligations under these Terms where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, severe weather events, pandemic or epidemic, fire, flood, war, terrorism, civil unrest, government action or regulation, industrial action, power failure, internet service provider failure, or disruption to third-party services. In such circumstances, our obligations shall be suspended for the duration of the force majeure event, and we shall make reasonable efforts to notify you of the situation and resume normal operations as soon as practicable.

20. Consumer Rights

Nothing in these Terms of Service is intended to limit, exclude, or modify any rights you may have as a consumer under Irish or European law. Your statutory rights as a consumer are not affected by these Terms. In particular, your rights under the following legislation are fully preserved:

• Consumer Rights Act 2022 (Ireland);
• Sale of Goods and Supply of Services Act 1980 (Ireland);
• European Communities (Unfair Terms in Consumer Contracts) Regulations 1995;
• EU Directive 2011/83/EU on consumer rights;
• European Communities (Protection of Consumers in respect of Contracts made by means of Distance Communication) Regulations 2001.

If you believe your consumer rights have been violated, you may contact the Competition and Consumer Protection Commission (CCPC) at www.ccpc.ie for advice and assistance.

21. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, or if you wish to exercise any rights available to you under these Terms or applicable law, please contact us using the details below:

We aim to respond to all enquiries within 5 business days. For urgent matters, we recommend contacting us by email with "URGENT" clearly stated in the subject line. Apache Pizza is committed to providing a high standard of customer service and will make every effort to address your concerns in a timely, fair, and professional manner.